Psychology 7 Ways To Use Communication Skills To Kill Stress At Work

Every relationship you're part of - whether business related, family, friendship or marriage - can be affected by each party's communication skills. Not being able to communicate well could lead to conflict, creating a stressful relationship and environment. The better you are at expressing yourself and letting other people know about your thoughts and feelings, the more your relationships will thrive, subsequently, eliminating stress over conflict.

Here are 7 ways in which you can use your communication skills to your advantage and avoid stress at work.

1. STAY FOCUSED.

It can be tempting to bring up past conflicts when dealing with current ones, and it could cloud the issue and make finding a mutual understanding and solution to the current issue less likely, making the whole discussion even more confusing. Stay focused on the present, your feelings and understanding one another.

2. LISTEN CAREFULLY.

People think they're listening but are actually thinking about what they're going to say next once the person stops talking. Truly effective communication goes both ways. Listen to what everyone else is saying, without interruptions or getting defensive. Just hear what they have to say and reflect back on what you've heard before sharing your thoughts.

3. TRY TO SEE THEIR POINT OF VIEW.

No one is completely the same. Everyone has their own set of beliefs, principles and points of view. In a conflict, most primarily want to feel heard and understood, and end up talking about seeing things from our point of view. It's a two-way street. If you want people to see things from your perspective, don't be close-minded and not look at it from theirs.

4. RESPOND TO CRITICISM WITH EMPATHY.

When you receive criticism, it's easy to feel that they're wrong and get defensive. While it's hard to hear and often colored by the other person's emotions, it's important to listen for the other person's concerns and respond with empathy.

5. TAKE RESPONSIBILITY.

Effective communication involves admitting when you're wrong. If you share responsibility in a conflict, look for what you did wrong and admit to it. It diffuses the situation and shows your maturity, often inspiring the other party to respond in kind.

6. LOOK FOR COMPROMISE.

Don't try to win arguments, but instead look for solutions that would meet everybody's needs and concerns.

7. TAKE A BREAK.

Tempers can get heated really quickly and it becomes difficult to continue a discussion when it happens. So instead of letting the situation escalate into a huge conflict, take a break from the discussion until all parties involved has cooled off.

The use of COMMUNICATION SKILLS in the work place isn't just about knowing how to deliver a good presentation in front of your bosses. It's also about being able to have civil conversations with everyone you work with, giving you a healthy working environment. Eliminating conflict amongst co-workers eliminates the cause of stress in your working relationship, allowing you to perform better.

(c) 2012 Incedo Group, LLC

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Recommended books (downloadable pdfs):

Brian Tracy - Psychology Of Achievement Course Book
Dr Paul - Get Your Send On A Guide To Effective Communication With The Opposite Sex
Chris Jackson - 10 Ways To Empower Your Communication

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